Vitality Active rewards

Good day. I have been on Vitality active rewards from last year. I purchased and Apple watch to track my workouts and now the device seems to be faulty and it needs to go in for repairs. I missed my goals last week because the heart rate monitor seems to be faulty and I have sent Discovery and e-mail explaining this to them. They then sent me a very generic e-mail back with no help to my situation. I need to know the following:<br> 1. How am I going to get my points needed for last week so i can meet my goal?<br> 2. What is going to happen now that I need to send my device that I bought through Discovery in for repairs? Are they going to put the payments on hold or how are they going to handle this. Please pick up the phone and call me. I have Discovery Medical, Vitality, insurance and a Discovery Card. I am sure I deserve more than a generic e-mail that does not even help me. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>