Vitality Active non delivery

Trying to link a Adidas Micoach device to Vitality and the website states Discovery is aware of the problem and working on it. I mailed them x2 and get standard response - we are aware of the problem keep an eye on the website to see when it is fixed. Problem is this - Discovery offers certain benefits linked to my training habits. If I do not get these points I do not get the benefits or I get penalised. Discovery uses the Vitality Active as a marketing tool but when it does not work they are not willing to manually fix the problem while software engineers are UNABLE to fix their website and software. How about manually allocating training points to me to ensure I reach my weekly goal? I spoke to a consultant (Riana?) and asked if they could move the Adidas Micoach from my wife's profile (where it works 100%) to my profile but they cannot. I cannot delink it from her profile as the website does not allow new Adidas connections. In the meantime I do not get my Vitality points for working out and team members in my Vitality Active group will kick me out if I do not make my goal. THE ONLY REASON I DO NOT MAKE MY GOAL IS BECAUSE VITALITY IS INCAPABLE OF REGISTERING MY ACTIVITY!