Vitality Active, Fitbit & Gym points not allocated

In 2015 I've been receiving my Vitality Active rewards, Fitbit points, and gym points accordingly, however, since the start of the new, none of my points are being allocated even though I continue to log my workouts and gym visits diligently. My gym visits which I am also logging at my gym, is also not allocating me my points (which it used to in 2015)<br> <br> I sent an email to Vitality explaining my situation (ref no. ***) to which they responded requesting screenshots of my Fitbit app linked via the Discovery site and the pending goals on the Vitality Active rewards via the Discovery app. I responded to their request (ref no. ***), however, I have yet to receive a response.<br> <br> I tried calling the call centre but I was put on hold for over 10 minutes with no answer. This issue has been unresolved for over a week and I am paying a Vitality fee for something that is not functioning correctly.