VITALITY ACTIVATION-***

Discovery , i am at my wits end! I have been tryng to activate Vitality since the 6th May 2025 and till date i am still being sent from pillar to post. As of today , i have spoken to nine consultants at Discovery and every time when i think i will get a solution it just gets worse. From the initial consultant who i spoke to on the first day to the Complaints Officer who called me on the 27th May and assured that it is now activated, only to find out when i got to Virgin Ative that it was not. Why did they both lie? It was just an act of doing damage control since i sent a complaint ?Initial consultant did not send me the quote but instead sent me a brochure only. Today i send her an email asking why i is nit activated and she explained something of the life policy being topped up. so , my question was all the 8 consuktants i spoke to, none of them could explain to me what is required from me? Had i had not followed up once again i wouldn't know about this. Does your consultant treat all potential vitality customers like this? If they are , it is quite disapponting because it is clear that you have people who are not acquinted with their products. The last lady i spoke to, said she sent an email to the 1st consultant to send a quote, so that she could send it to me. Why was it not sent in the first place? I am not forcing to uy your product and i can abandon the whole application, but i am just frustrated by the bad customer experience from day one!