Vitality account changed with no satisfactory explanation

Hi. I have a few products with discovery (I.e, Libcare medical with my family as dependants on my medical aid, vitality, discovery life). For a while, I was the only member on my vitality account (as I prefer) and this was so despite having dependents on my medical aid. However, I noticed a few weeks ago that all my dependents on my medical aid, have now been added as dependents on my vitality account (again). This happened without communication with me and it is happening for the second time. My preference is to have only myself as the only member on my vitality account.

I reached out to discovery, spoke to one of their employees (manager) a few times who said that they’re investigating and they will get back to me. To this day, I have not received satisfactory feedback and the dependents have not been removed. This is absolutely disappointing especially since it’s not the first time that it has happened.