Vitality 3-months Free Trial

*********** service received from the Vitality Team

I am a new client of Discovery Health where I have opted to join Vitality premium.

I have never been so disappointed like I am right now with the service I have received.

I called more than three times to the department querying about a free trial I was confirmed to have received through an email.

All I kept getting are reference numbers and calls being dropped by consultants.

A sales consultant confirmed through an email that I am eligible for a three months trial and when I called, they told me Flexicare does not consist of a free trial.

I was not aware of this case and I understand now but the information I got confirmed otherwise. I believe it is not my fault that such information was confirmed otherwise. I wouldn’t have joined Virgin Active.

This has been ongoing for two months fighting and enquiring about this query. My Virgin Active membership is affected due to this.

I am saddened to have opted for a company which at this point is not putting me at ease and the company does not do anything about this grievance.