Vitality

I have been dealing with discovery for over a month now and they have not assisted me with my request. I sent an email request to cancel my vitality membership with immediate effect on the 22nd of May 2025. They did not action this request and debited my account again for June and July. I called them and the consultant states he cancelled the membership and will send me a cancellation letter which I did not recieve and called back after 3 days. The consultant that helped me then states the membership was not cancelled and no refund is due, I then give a clear instruction to cancel the membership for which the consultant does and sends a cancellation letter but then refuses to back date the cancellation as per my email. The consultant says they cannot back date my cancellation because a calender month is required for cancellation, of which the sales consultant who was very eager to sign me up, neglected to inform me of this. The sales consultant didn't even read the terms and conditions as they are only interested in on boarding clients with no care and disclosing material information about the product.

I have requested this matter be investigated and they came back to me saying they will not back date the cancellation as the consultant did not make an error. This is absolute ******* as I got the call and there was no discussion about 1.cqlender month for cancellations to be done. The consultant who have me this information says they will send this matter to management to decide if they will backdate the cancellation and till today I have not gotten any feedback. It has now been over a month with this problem and for me this is very poor service from Discovery, I have lost trust in this institution hence I am writing this review as I feel I have given enough time for this problem to be resolved.