Vitalaity Bad Service

on 14 January 2015, I logged a complaint about Vitality benefits not being transferred from my Spouse's Vitality to mine. <br> I receive a mail back saying that they are looking at it and it has been escalated. <br> <br> Up to today 02 February 2015 the problems has not bee fixed and I still get the run-around from the Call centre. The call was escalated to a manager which would have called me back 2 week ago already and still has not. Every time I phone the manager is either busy or I am just placed on hold. <br> <br> Tee service of Discovery is getting worse by the day to resolve issues on things that they have not done even after filling in all documentation and sending it to the correct people. <br> <br> I will not recommend Discovery to anyone again.