Virgin active discount

I am writing to express my dissatisfaction with the service I have received regarding the linking of my Vitality and Virgin Active accounts. My experience has been confusing and frustrating due to inconsistent and unclear information provided by your consultants.

When I initially called, I was informed by your consultant that there would be no activation fee for linking the accounts. However, upon calling again, I spoke with Kelly, who not only took an entire week to respond but ultimately provided information that was still incorrect. She stated that there would, in fact, be an activation fee. Today, after calling again, I was informed that there is no activation fee. Yet, upon visiting my Virgin Active club, I was advised that an activation fee would be required to link the accounts and receive the associated discount.

This inconsistency and lack of clarity are unacceptable. Being given contradictory information multiple times is frustrating, and I am unwilling to pay an activation fee for a service I was initially informed would be free. This experience has been far below the standards I expect from Vitality.

If my account is not linked for free I will cancel the discovery health and vitaltity and move to momentum.