Virgin active benefit confusion

HI Guys

I am very confused, I signed a new gym contract at virgin active Rooihuiskraal on 03 Feb 2018 and paid the 2100 activation fee, I see i have been visiting the gym and i am not getting my points, When i called Discovery to query this your consultant said the gym cancelled my contract and when i call the gym they say nothing is wrong .

So where do i stand something clearly wrong between you guys and virgin, now im losing points and i may be in for a debit order surprise.

Please sort out urgently