Virgin Active Activation Mess

In October 2018 I paid R800 to Virgin Active to Activate my Vitality benefit, for some reason someone at Vitality stopped my vitality, I called them and they advised it is still active and payment will go off end Jan 2019, my vitality was then active but my virgin active benefit wad not, I called them again and they advised they would fix the problem, yesterday I saw it is still not active. I then called again and they advised that Virgin Active needs to give me a refund and then I need to pay again. Virgin Active advised that there is no refund process on Vitality activation. This is ridiculous I can certainly not pay that activation fee again out of my pocket due to someone's error.