SF
Salmari F

1 reviews | Active since Jul 2015

21 Jul 2015, 23:15

Very poor service

I have had it with Discovery!<br> <br> I cancelled my DiscoveryHealth as I moved from jobs and my new job took over my medical aid. With the cancelation, I activated DiscoveryLife in order to keep Vitality - confirmed numerous times on their RECORDED phone calls.<br> <br> When I wanted to book plane tickets,my Vitality was cancelled. When I had to pay gym membership, I paid double. First payment on Life policy was debited from my account twice.<br> <br> Long story short, On 2 July I sent a mail to cancel Discovery Life, Card and Vitality(which after many calls was re-instated but without my status and point as requested), only yesterday someone phoned me from Life. No one else bothered to phone me, I only receive automated emails back.<br> <br> THIS IS NOT THE KIND OF SERVICE I EXPECT FROM \A LEADING FINANCIAL SERVICE PROVIDER"<br> <br> I will have to pay yet another monthly fee because they take forever to resolve issues!"""

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply22 Jul 2015, 09:09
Official
Hello CoolCalmContent,

Thank you for your comment and for bringing this matter to our attention.

We are investigating this query and we will contact you to resolve.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality