AV
Alishea V
1 reviews | Active since Sept 2012
17 Feb 2016, 10:26
Very long waiting time to get answer
I have been trying to get hold of a Vitality consultant. The first time I phone I was holding on longer than 15min and had to drop the call due to another call. Now again I am holding for more than 20 min and still no answer.<br> <br> This is ridiculous. The cost of calls are very high and to hold on with no answer for a total of longer than a half hour is really bad service.<br> <br>
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Discovery Vitality & Vitality Mall's replyOfficial
17 Feb 2016, 15:34Hello Alisheav,
Due to the launch of new benefits like Vitality Active Rewards, we are experiencing extremely high call volumes at the moment. Please try visiting our website, as it is updated regularly and has information on most common queries. If you have an especially urgent or complex query, please stay on the line. We apologise in advance for any delay you may experience.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Due to the launch of new benefits like Vitality Active Rewards, we are experiencing extremely high call volumes at the moment. Please try visiting our website, as it is updated regularly and has information on most common queries. If you have an especially urgent or complex query, please stay on the line. We apologise in advance for any delay you may experience.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Discovery Vitality & Vitality Mall's reply17 Feb 2016, 15:34
Official
Hello Alisheav,
Due to the launch of new benefits like Vitality Active Rewards, we are experiencing extremely high call volumes at the moment. Please try visiting our website, as it is updated regularly and has information on most common queries. If you have an especially urgent or complex query, please stay on the line. We apologise in advance for any delay you may experience.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Due to the launch of new benefits like Vitality Active Rewards, we are experiencing extremely high call volumes at the moment. Please try visiting our website, as it is updated regularly and has information on most common queries. If you have an especially urgent or complex query, please stay on the line. We apologise in advance for any delay you may experience.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality