VERY DISAPPOINTED IN DISCOVERY VITALITY! THEY ARE TOTALLY INFLEXIBLE!!!!!! DEEPLY REGRET TAKING OUT A POLICY WITH THEM.

I have a Life Policy with Discovery and linked to that is Vitality.

Every year I go for a Vitality health check and get points for it. This year I went as usual and because my medical aid with Topmed pays for a check once a year the sister at Clicks did the health check as per Discovery guidelines but put the payment for it through under Topmed my medical aid. So I had the Discovery Health check. Now Discovery is refusing to allocate my points because they claim that since another company paid the account it isn't a Vitality check and therefore I don't get the points. BUT the Sister at the Clicks did everything as per the Discovery guidelines.

So to be able to get the points I will have to go for exactly the same Vitality Health Check and pay for it. The results of the check will be exactly the same. This is a joke. Unbelievable. I have been struggling with this inquiry since the beginning of January when I had the Vitality Health Check done. Wish there was someone at Discovery who could help me. Next I will contact the CEO and complain there.