Very bad service from Vitality Drive

Incorrect Vitality drive were points allocated for 10/02/2021. I dropped off and picked up the driver of my car in the morning and afternoon respectively (first 2 & last 3 trips – all perfect as per my normal historical driving behaviour & the only trips for the day with me as driver). My cell phone was obviously with me while I worked at home for the rest of the day. I labelled the remainder of trips as Passenger to ensure I am not penalised. However, 7 points were still deducted for the driver’s driving with another 7 deducted I assume for cell phone not being present. I raised this issue with Vitality Drive and the only feedback I received was that they disabled the passenger function due to misuse and that it is basically my problem as that is how they system now works - This is NOT a solution and NOT an acceptable answer to issues raised!!!! Discovery can’t tell me when I can lend my car to someone and then penalise me for that driver’s driving and for my phone being with me and NOT in the car. This is not the first time we have an issue with both Vitality Drive and Vitality Health and are actually considering cancelling Discovery Vitality in total – really not acceptable customer service and solutioning. Also a waste of time if you have to send numerous e-mails to have things sorted out on a continuous basis.