Very bad customer service

I recently signed up for the Apple watch deal with Vitality and for the next two weeks, activities that had always qualified for points no longer qualified, with the result that I did not meet my targets for two weeks and now face penalties on this. I have tried on numerous occasions to get assistance with this but only get automated response and today received an email stating that the activities do not qualify. These EXACT same activities qualified 2 weeks before. There has been no explanation and certainly no effort from Discovery to sort this out. I am disgusted with the service or lack thereof and will HIGHLY recommend that anyone considering this think long and hard as Discovery are not at all interested once they have you signed up.