Very bad customer service

I must say- this was the most painful exercise ever. From 01 August I moved to my husband medical aid (I was on the Coastal Saver Plan and now I'm on his Coastal Saver Plan as his spouse) Yesterday I had to phone discovery and ask them to carry my vitality stuff over because nothing was loaded- they said I must do the assessments, etc etc and I asked them to just merge the profiles. My gym tracker was missing yesterday so I had to phone AGAIN. They told me to go to Virgin Active and sort it out. Virgin Active said they'll phone discovery but it's still not loaded. This morning my gym debit order went off of R907!!! Has no one ever moved from one plan to another? Why is it such a mission to sort this out. I want my refund for my membership ASAP! I'm suppose to only pay the discounted rate because I'm on Discovery Vitality. Seriously, this last week I was one the phone with Discovery every single day. This morning I phoned to sort this out but there was no one to answer and it just cut off after a few minutes so this is why I'm posting on HelloPeter. Please just sort this out and get back to me.