Utterly pathetic and incomprehensible nonsense from Vitality

<p>My wife and I have been Discovery members for a number of years (Health, Insurance, Vitality). A few months ago, I raised with Vitality that our Vitality healthy food benefits were not paid correctly. After speaking to 4 people, receiving several emails, we were told that by end Sep 2016, the issue would be corrected. Vitality did a sneaky thing and pushed out payments due to us all to Sep 2016, so that they would not have to pay back more than the R1,000 maximum in one month. Seeing this, my wife raised a few queries with Vitality on email a few days ago. The queries were about:</p> <p>1) Healthycare Savings at Dischem (selected 25% savings partner) - confirmation of amount.</p> <p>2) Vitality Baby benefits - being incorrectly app****.</p> <p>3) Being refunded too short an amount in August 2016 for HealthyFood that would be incorrect and unfair of Discovery's own rules.</p> <p> </p> <p>In response to our questions, Vitality responded with an email that read "To earn Vitality fitness points for completing a race event, submit your race event details to us. "</p> <p> </p> <p>What an utterly pathetic and incomprehensible nonsense from Vitality! Since beginning of 2016, the customer service from Vitality has been absolutely pathetic and I would advise people to stay away from this service!</p>