Usesless Discovery!

Transferred the family medical aid from my name into my wife's' name effective 01 Jan 2015. Discovery cancelled our Vitality!? Obviously we did not request this to happen as we wanted the Vitality benefit as we ended the year (2014) on Gold status and want to get to Platinum. When we called the call centre, we were told that our Vitality would be re-instated and we would still be on Gold. The Vitality was re-instated but not on Gold status but on the bottom level - Blue. We phoned the call centre again. The usual 7-10 working days we were told to process our request and put us on Gold status. Then we were phoned to tell us that it was all in order. It wasn't (still on Blue.) we phoned again - another 7-10 working days to wait. We were contacted again and told that it was now correct. My wife asked the guy to confirm \so