Useless Vitalityinfo email address

Please help! <br> <br> This is the third time this month that I've had to resort to hellopeter and still nothing is resolved.<br> <br> I can understand your call centre is under strain and that your app isn't working (most of the time), but please can you just allocate my steps to my Vitality? I've been trying since 20 January! And the vitalityinfo contact point is useless.<br> <br> 1. They couldn't find my ID number on your system, even though I used the email address that's in my contact details with Discovery. Then three days passed.<br> 2. I get an email saying they need the screenshots again (even though I sent them). 3 days passed.<br> 2. Now I get an email saying the screenshots aren't clear!!!<br> <br> What's not clear about a screenshot with the date, and the steps from the Health App?!??!?!? How many handstands and cartwheels do I need to do to get my points? If it's such a mission, please post a 'how-to guide' on your website to avoid this back and forth.