Useless feedback and query resolution from call centre staff. Healthy foods benefit points not allocated on our profile.

I have an issue with the healthy foods benefit on my account and cannot seem to get anyone in the call centre to assist me with resolving my issue.

Please note my previous reference number ***which has been escalated internally twice with no resolve.

We purchase groceries weekly at woolies and are a platinum vitality member. We are approaching the end of the year and are short of points. Upon investigation into this anomaly, we picked up that not a single healthy foods benefit point has been allocated on our profile.

According to the call centre agents that I have spoken with, our vitality healthy foods benefit is still active and our loyalty card for woolies is linked (and has been the same card for many years) yet we have not been allocated a single point for the entire year.

I think its quite obvious that there is an integration issue on my account and would have assumed it rather easy to resolve the integration issue, re-sync with woolies to pick up the healthy foods items and their associated points from the loyalty card number for the year and to then reallocate the points onto our account but I seem to be dealing with people who do not understand the concept laid out above.

It's getting rather frustrating to receive the ridiculous replies that I am getting from your agents like Mia who simply said that there are no points allocated on our account because the system (at discovery) does not pick up any transactions.

Please could you be so kind as to assist with driving this query to resolution so that we can maintain our diamond status with vitality and have the healthy foods benefits points that we have earned over the course of this year, allocated onto our account accordingly.

Many thanks and warm regards!