Useless Discovery app

Since updating to Discovery app my workouts have not been loading. I contacted Vitality three times last week with the same issue. Each time they just awarded the points and apologised for the inconvenience. So here's the question: I there is is there not a problem with the app? Or do I now have to email Vitality 3 times a week whenever I do a workout? One would think that Vitality would at least try to improve their image with their clients, but it seems that they are only interested in providing the most frustrating user experiences. This clearly explains why they have one of the lowest customer satisfaction ratings of any business in SA.