Useless and ZERO customer care!

I am really sick of Discovery! What is the point of having a social media team when they just ignore messages? Besides that it infuriates me that the Vitality system is clearly not working accurately. I have sent numerous messages with proof of my gym entry and Discovery have still not awarded me my points causing last weeks goal to display “not achieved” The gym was offline and a manual entry was logged. The entry was captured on Monday the 8th yet by Wednesday those points were not accounted for. I have sent messages via Facebook to the vitality team, since yesterday no one responds! As for the Twitter team they are so useless it is beyond pathetic. I find it unacceptable that such a company cannot manage their social media staff properly. Numerous calls to myself from Discovery and still nothing has changed, NOT ONE THING! We pay a hell of lot to Discovery and I expect the best service. One could always count on Discovery for amazing service, no more. They simply do not care. Sick of it. Let’s see how many days it takes for someone from Discovery to call me, then me sounding like a broken telephone telling my story, and NOTHING HAPPENS! This is standard practice. Call me, only to never hear from you again until another Hello Peter post. Shame on you Discovery!