Up to nine months to resolve a Vitality issue???

The following issues have been communicated to Discovery Vitality on numerous occasions. Why is it that someone does not take ownership of an issue that a client have raised so many times and really try to resolve it? Is that not they should be doing? *** (Flight booster) *** (Gym booster cash back) *** (Healthy dining cash back) Also, despite receiving Healthy food cash back after a long struggle, my calculations (sent to Vitality) indicate another R700 that is owed to me.