Unwarranted Vitality status changes

I transferred my Vitality from health onto Life in Nov 2019. When this was done we were on Diamond status, and I was the only dependent on the membership that was engaged and contributing to our points. I then discovered that my status had changed to Silver and logged an inquiry (Inquiry reference: ***). I was promised feedback on this inquiry in Nov 2019 and to date there is no feedback provided. In January my status was moved to Bronze , and then in February to Blue status. I left this but I was not completely satisfied as it didn't make any sense and I was still hoping feedback on my inquiry would be provided. I phoned Vitality on 2/06 this year and spoke to Yonela another inquiry was logged ( ***) and was promised TAT of 3-7 working days. Again no feedback has been provided and my status remains on Blue when I have pulled my weight to ensure I remain on high status. Discovery is a sham you are quick to tell us about your amazing offers and advertise how you are the best and number one but you rip members off and constantly prejudice us. I have always maintained Diamond status and remained engaged with the program as maintain an active lifestyle. Now the shock to see that after all that work I have been downgraded to Blue status without any explanation or resolution is disappointing. I demand answers and my status to be restored to Diamond rightfully. I have supported your business for years and do not deserve this kind of service.