Unsatisfied Vitality Member

<p>On the 31 of July my Vitality membership with my original policy was cancelled as I was in the process of starting another policy with Discovery on the 1st of August 2016, the policy is currently activated. I am a gym member and I had paid R1500 to join the Planet Fitness Cape Town CBS branch with the Vitality benefits in the beginning of May 2016, prior to me leaving my former empolyer. I contacted Discovery on 05/08/2016 to find out the possibility of continuing with the previous policies Vitality benefits at the gym. I was then informed that my Discovery membership was terminated on the 31/05/2016, however my Vitality benefits continued until the 31/07/2016. Apparently according to Discovery policy, if your policy is suspended for more than 30 day's they are unable transfer the benefits to the new policy. now becaus eof this I am required by Discovery to pay a further R1500 to reactivate the Vitality benefits with Planet Fitness, I cannot afford to spend R3000 in the space of 3 moths. I do not understand why my policy was suspended on the 31/05/2016 yet my Vitality continued till the end of July. Planet Fitness has done is utmost to try and assist me with this issue as they also realise alot is required of me due to lack of communication from Discovery, unfortunately they have also hit a brick wall. Why continue a policies benefit when the policy itself has been suspended? According to your 30 day policy a reinstatement should be possible seeing the Vitality benefit was cancelled at the end of July.</p>