unsatisfactory service experienced with discovery

To whom it may concern, <br> <br> This email serves to confirm my deepest frustration and unsatisfactory service experienced with discovery vitality.<br> <br> Firstly , I was cut off from vitality even though the form confirmed being on vitality.<br> <br> Secondly, the amount of R665 was deducted from my account for virgin gym even though I pay vitality R199 every month.<br> <br> The occurrence of such errors is unacceptable as well as the fact of I needing to call endless times ,wait on hold and waste my time sorting out admin that should of been rectified from there side.<br> <br> Regards,<br> Joanna.