Unsatisfactory feedback on query logged

I logged an incident because I needed to edit my manual workout logged dates (that I used to be able to do in the past) and also a query regarding my Adventure Bootcamp workouts logged that now shows 'unknown workout'.<br> <br> The response I received was:<br> 1 - I cannot change the date (no explanation why or even a reference to the fact that I used to be able to do it before)<br> 2 - They want to investigate my ABC query but I need to send them screenshots (of their own system - you would think they can access this information themselves) and only then will they open an investigation.<br> <br> I have been unable to access the Workout tracker site since 30 April. Only on Sunday could I access it at home but yesterday and today the site was down again. So even if I wanted to I am unable to send them the screenshots.<br> <br> I am really unhappy about the way this was handled and still have the same issues I had before the email logged.<br> <br> I did log a call with them as well (Monday), and there they were forthcoming in at least agreeing to look into it and rectifying the dates etc. After 2-3 working days hopefully I will be able to access the webpage and see if the changes has been made. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp