UNPROFFESIONAL & DELAYED/NO RESPONSE

I have a query going on since October 2015 where Vitality has overcharged me but after a while credited my account however this shows that they acknowledge that they incorrectly debited my account hence the credit.<br> My claim with discovery Vitality is the Bank charges that I incurred for them incorrectly debiting my account on more than 1 occasion. This is such a simple thing to do but Vitality is passing the buck to Virgin Active & Virgin Active advised that its Vitality's problem & not theirs<br> <br> I have sent an email to Discovery Vitality on 29 December 2015 &amp