unpleasant experience with Vitality

I had an unpleasant experience with Vitality that I'd like to share. Towards the end of last year, I received a call from a consultant who explained the Vitality benefits to me. I clearly informed him that I was not interested. He then offered me a free 3-month trial, assuring me that it was only a trial period and would expire after 3 months. He emphasized that they would call me to check if I was interested in joining before signing me up and that I would not be automatically billed through my medical aid.

However, to my surprise, in May 2024, I discovered that I had been signed up for Vitality, and they had been deducting money using my medical aid details. I immediately requested that they cancel this subscription and refund the money, as I had never agreed to this. Their response was that I needed to give a month's notice and that I would not receive a refund for the money already paid.

This experience has left me very disappointed with Vitality's practices and customer service.