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shaun.vermaak shaun.vermaak

1 reviews | Active since Jul 2016

01 Jul 2016, 16:55

Unobtainable Vitality Active Rewards

<p>Discovery changed their policy on how points are awarded. Basically, when your target reaches 800 you cannot reach it even if you gym 7 days a week AND walk 10000 steps 7 days a week. Doing these 14 activities will only give you 100 per day which equals 700. This policy was changed months after I got the device and they are basically just forcing everyone to pay for the device they thought they could get for free by being active. Let me be clear, I do not mind the target changing, my previous target was 1200 but not if it in not obtainable. This is *****</p>

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Replies (3)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Jul 2016, 07:14
Official

Dear Shaun

Thank you for your post.

We have referred this query to Vitality Active Rewards team to contact you and resolve.

Regards,

Discovery Vitality

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shaun.vermaak shaun.vermaak's update04 Jul 2016, 13:59
Reviewer Update

You have failed to challenge me. You say I should walk/gym x5 and do park run x1 for the remaining 300 points.

I run 5km just as a warm up at the gym yet you give 3x the points. Park run does not fit into my lifestyle, the gym is open 14hr per day. You have also changed this policy after I opted for the device, I guess because you found that people just scanned their cards and wave their hands. Why not integrate with Gym equipment and check the times people are in the gym.

This is unacceptable and I see no point for me to continue with this promo. So guess I will pay you 100% of the device, gratz Discovery. What goes around, comes around

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shaun.vermaak shaun.vermaak's update06 Jul 2016, 16:11
Reviewer Update

I urge everyone that cannot achieve their goal because of this policy change to disable health data to sync to Discovery app.

@Discovery, stop phoning me at odd hours when I am driving to/from work.