********ly removing the gym benefits

I received an email Indictating that at the end of the month I would be over charged! I completed the required 36 visits for the year and instead of Vitality correctly logging in my details they resort to telling they will over charge me. Thats a punishment I don't deserve. I Don't want a response saying \<br> I have escalated this matter to our Vitality specialists and someone will contact you shortly to help resolve it.". I need a solution before the end of the month so that my account Is debited correctly! Who ever deals with the administration for log ins is clearly not doing their job. I am very unhappy after reading the email! I have responded to your email with screen grabs of all club visits so this should not be hard to fix. This unhappy customer awaits a quick response."""