KL
Konrad L

1 reviews | Active since Jun 2014

03 Mar 2015, 09:05

******** DEDUCTIONS

AFTER CANCELLING MY VITALITY MEMBERSHIP(AFTER BEING STRONG ARMED INTO IT) AND CONFIRMING IT TWICE TELEPHONICALY WITH THE CALL CENTER THAT IT WAS CANCELLED, THEY HAVE DEDUCTED THE MEMBERSHIP FEE A SECOND TIME THIS MONTH. I STILL RECEIVE NEWSLETTERS AND WHEN I PHONED LAST MONTH THE CONSULTANT SAID THAT IT SHOWED THAT I WAS STILL A MEMBER. I WANT MY R500 BACK AND I AM GETTING ANOTHER MEDICAL AID. I DON'T HAVE TIME IN MY LIFE TO STRUGGLE WITH THIS KIND OF ADMIN.THEY ARE *****ING MY MONEY.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply03 Mar 2015, 13:17
Official
Hello sterkman,

Thank you for your post.

I have escalated the request to cancel Vitality to our admin team. We will contact you shortly to confirm that it has been done.

Regards
Sipho Mathe
Discovery Vitality