Unhelpful Callcenter Staff

<p>I went for my fitness test on the 4th of March. 12 Days later I logged a query to find out why the points have not been allocated. A staff member ( Phelisa Labi ) contacted me and asked who the BIO was. This is already suspicious since the 2500 points for DOING the test has been allocated. Where did they get that from??</p> <p> </p> <p>I answered and told her "The name of the BIO was Danielle du Toit, PR ********** 263249." </p> <p> </p> <p>Waiting waiting waiting. Today a Reginald Lebotse contacted me and told me that the 2500 points were allocated. So, I told him that's not correct. It should be 2500 for doing the test plus another 5000 for doing everything 100% as per the Bio!</p> <p> </p> <p>So I rep**** that it's not correct. Will a Trichelle Subramanien contact me back and tell me "That's the info they received from the Bio."</p> <p> </p> <p>Really - I pay you guys a flying FORTUNE for my medical aid. Don't you think you can find it somewhere in your budget to afford a phone call to the Bio and find out where the ( VERY obvious ) problem came in???</p> <p> </p> <p>Not impressed one bit with this "don't really wanna do it!!!" attitude.</p> <p> </p>