Unhappy with the Key Fit benefit

<p>I joined Discovery Key Fit since March 2015 and to date l still have not received the card that i am supposed to use at stores to get points etc.I was promised that the card would be sent to me a few days after i joined and still nothing.I called the contact center and was assured that i would receive the card.I am being debited mothly since 2015 for something I cannot use.I tried calling to cancel but the hold time is too long and l have not managed to do this.</p>