Unhappy Vitality Travel member

Shocking response from the Vitality travel team. I have been waiting for 7 months for a response and outcome on a ticket where flights to the UK were cancelled. First it was the agency, then I was told to contact British airways Comair then Vitality travel and today I get a response saying that they have not decided how the refunds will be actioned. I am sorry this is now unacceptable. I have been a Vitality member for years and this is the response. As far as I see this is a delay tactic to not paying our money back. I had another ticket direct with British Airways and got my refund in 3 weeks.