Unhappy

I am disappointed with Discovery Vitality. I contacted them on August 15, 2024 to cancel the Vitality service that has been debiting my account since November 2023, despite my lack of awareness and usage of the service. After multiple attempts to resolve the issue, I have yet to receive a refund or the call recording in which states I allegedly agreed to the debit. Despite canceling the service on August 15, it was still reflected on my pay slip and debited on August 25. I am frustrated by the lack of resolution and continuous need for me to follow up on this matter. I simply want my money back for a service I never used and never agreed too or a call recording showing that I agreed to it so that I can be at ease.