unhappy client

I joined discovery vitality two weeks ago.

It turns out you need to setup and activate each and every little benefit eg active rewards, health eating. each comes with its own notification, each must be linked to something , its tedious. needless to say, admist this admin intensive exercise of setting up, i accidentally selected woolworths as preferred partner and i do not shop at woolworths as much as pick n pay and clicks. To my dismay i could not deselect it and now it turns out i can only change this 12 months from now.

i activated this literally two weeks ago, i havent even received my first bill yet so i cannot see a reason why it cannot be changed. despite 5 emails and a social media post, i have not had resolution to my problem.

The ideal situation is to put pick n pay as preferred, so i get 25% back as this is where i do most of my shopping, along with clicks and dischem. or I will cancel outright and vitality loses a valuable client.