Unhappy client

I joined vitality May 2015 where an amount of R185 was debited from that month until Nov 2015. However, I never used or enjoyed any benefits from vitality as I was of the idea that a card will be sent to me in order to use it for gaining points. I made a follow up with vitality after a few months to enquire about the card and I was told a consultant will call me back to advise me. No one called until recently when I called to find out how the program works. I was then told I should have activated the benefits on the internet and also call vitality for activity other benefits where a card will be sent.<br> <br> I fail to understand how come vitality did not advise me that I am not using the benefits available to me as a client whereas I was continuously paying through a debit order without fail for an extensive period of 7 months. This shows that vitality is dealing in bad faith and what they sell is non existent, so why should I pay for something that does not exist. I requested to be refunded and the specialist I spoke to said it is not possible. Which I am willing to fight because I actually paid for service which was not delivered. I need to be refunded urgently.