Unfair Vitality Status Threshold

My parents were added to my Vitality membership on 01 December 2023 even though I requested that they not be added when we signed up to Discovery Medical Aid. Having been on Diamond Vitality status for a number of years, the requirement for Diamond Vitality status changed from 50 000 points to 125 000 points. The additional points 75 000 which ordinarily can be accumulated over a year, now needed to be accumulated in the space of a month from a 69 and 81 year old. To make things worse: 1) Legitimate vitality points earning events carried out during the year are not eligible for earning points towards the yearly goal. 2) The parent with the higher points earned was capped to 25 000 points due to the system allocation for the dependents. 3) My own calculations shows that it is impossible to meet the increased points threshold in the space of a month.

Surely common sense and fairness should prevail in this instance. Its ridiculous that activities carried out during the year do not attract points yet the points goal is for the year. Somewhere Discovery needs to make a choice. Either pro-rata the points or the events during the year need to be allocated points.

Strangely enough any benefit from Discovery is subjected to the pro-rata principle, however this principle is not consistently app**** to the member side.

I have spoken to the consultants who could grasp the issue but did not effectively communicate it to their superiors. Very frustrating.

This is an opportunity for Discovery to demonstrate integrity and show that they care about their members well being.