Unfair update and incrementing of points for Status

I am a Discovery Vitality ***. Recently not happy with what happen on my profile for my points. I was blocked to be able to et to my goal and it was not my fault. I have been successfully achieving my Diamond Status for 4 consecutive years with points that are above the margin. The system and Vitality team as a whole failed me. I couldn't do my metal assessment as it was disabled at incomplete status, I was unable to do vaccination due to lock down, unable to visit dietician due to lock down, unable to do some test due to lock down. All these was not my fault. My Points were stuck at 48500, running in shot of only 15000 which clearly if I should have been allowed to do the above outstanding point accumulating actions I was going to achieve. Now the system set me back to Gold...this is unfair process. What makes this worse, I called to raise my concern. And I also send them a query of which they never respond or intertained.