UNFAIR TREATMENT BY DISCOVERY VITALITY

As a member of Discovery Health, I was subscribed to Discovery Vitality, which allowed me to benefit from discounted rates at Virgin Active. I noticed at the beginning of December 2015 that I was being debited the full amount of using gym by the Virgin Active Beacon Bay and I enquired about this with them. They advised me to contact Vitality, which I did in January 2015. I was shocked to learn that my Vitality was cancelled because Discovery alleges that Vitality premiums were taken back by my employer. I was not at any stage advised nor warned by Discovery that they were not receiving premiums. I was subsequently assisted with a new registration with Vitality but what shocks me now is that Discovery expects me to pay a joining fee of R1450 to Virgin Active to be able to benefit from the discounted rate again despite the fact that my Vitality subscription as cancelled without my knowledge. They allege that the last time they received a premium was in June 2015 but I only became aware of this when VA debited my account beginning Dec 2015! I am not willing to pay another joining fee for something I am not responsible for. This treatment is totally appalling and utterly unfair.