1 reviews | Active since Feb 2016
Unfair Fitness Device Practices
I make use of a Fitbit Surge to track my workouts etc. The Fitbit surge is one of the best fitness trackers on the market. Discovery Vitality currently does not award Vitality points for excercis/workouts that are logged on Fitbit devices. As an example, a workout that i have logged on my device should have earned me 300 Vitality points, however, Vitality does not award these points for members that use Fitbit devices. Thus, for a workout where i should have earned 300 points, i was only awarded 100 points for visiting the gym. This really puts people like myself at a disadvantage when it comes to earning Vitality Points and achieving Vitality goals for Vitality Active Rewards. <br> <br> This was reported via the [Email Removed] email route, however i have been notified that they are investigating this, but cannot provide a turnaround time.<br> <br> In the past, members were allowed to upload logs to the Vitality website to claim points. Why cant this be done for Fitbit devices until a more permanent solution is found? Why must Fitbit users lose out on Vitality benefits?<br>
Thank you for your comment.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Discovery Vitality
Thank you for your comment.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Discovery Vitality
