Unfair charging of fees for secondary member vitality virgin active benefit

<p>Both my partner and I have been on Discovery and Vitality for nearly 10 years. First separately, then in January 2015, my partner joined my medical aid as a secondary member. Both Discovery and Vitality was informed and the fee structure changed accordingly. 1 May 2016 , I change jobs, but stayedon Discovery. On 8 July 2016, Vitality realise they never changed my fee structure for a secondary member vitality active gym membership. After various contacts initiated by me and not being able to get an answer for what this is pertaining to, I realised the issue after reading the rules for Vitality gym membership. I need to pay an additional monthly R160. Discovery maintains that i need to back pay June and July. Is it my responsibility to request if my fee structure changes after they already amended the changes I requested? How is the back pay calculated? Discovery and Vitality's Mr. Peter Rees, Corporate Health Manager is not returning my emails, conveniently allowing the time to ellapse as my partner will lose the gym membership benefit if I do not send my updated banking details in 30 days after the initial communication which was on 8 July 2016. I wonder how this back payment fit into the Consumer Protection Act? I will choose not to do any business in future with Discovery in all aspects where I have a choice in the matter as I believe this to be an example of ********* business practice. SIES!</p>