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Anthony D

1 reviews | Active since Jul 2010

19 Jan 2016, 11:01

********* Conditions Not stated

Bankmed switched administrators from Momentum to Discovery. Vitality sent an email advising Bankmed members that if they took full vitality and they had full multiply, they would be given the equivalent status on vitality providing they sent a screenshot of their multiply status. This I did. Now they say this is only if you cancel your multiply. I am not prepared to do this as the multiply relates to my momentum policies. Apart from the fact that their offer never stated that it was conditional on cancelling multiply, I do not believe that such a condition is ethical.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply19 Jan 2016, 12:46
Official
Hello TonyDoran,

Thank you for your comment and for bringing this matter to our attention.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality