Understand Customer relation

Hi<br> <br> I have been a vitality member for over 5 years now and joined Virgin Active through vitality and I'm required to train minimum of 3 times a week and with my hectic travelling schedule in 2015 it has not always been easy but kept to it to make sure my member ship stays active. Now I called vitality that il be on short term business assignment in Tanzania for 3 months and requested that should be taken into consideration as it would be impossible for me to keep to the required minimum training session a month and im willing to provide proof in form of my business visa and my flight tickets and I was told that unfortunately there is nothing they can do im going to have to re join the gym from scratch and pay R1400 joining fee. my argument is this is the situation beyond me and why should I suffer for this as they do not have a virgin active where I would be going, and now my Gym membership will be cancelled because of not visiting the gym while il be out of the country.<br> <br> I feel that im not valued as a client and as a result of this I think I should probably join another medical aid where customer's needs or issues are treated with empathy and understanding of the customer