Undelivered healthy food card - Request made more than 3 MONTHS ago

<p>I am utterly disruntled with the poor service i have recieved from Vitality. <br />discovery voided my existing healthy foods card, at which point i attempted to re-apply for another one on 3 occasions. I STILL HAVE NOT RECEIVED MY NEW CARD. At the last attempt, i was told the card would be sent via courier and i still have not received it. <br />i requested the issue to be escalated to higher management from which i expected a phone call and an explantation for the poor service receievd in this regard. I received emails saying they tried to call me but they did not bother to try until they get hold of me. if they want to sell something to me, they wont stop calling. But when i have a problem, theres a whole list of excuses.<br />Really dissapointed.</p>