Unbelievably horrible service from Team Vitality

I want nothing to do with Team Vitality anymore. I want to cancel membership and I want my money back urgently.

I sent in my forms on 15 January 2020 to renew my license. To date I'm sitting without a running license. On 25 January I sent another email, no response. Yet their automatic response a consultant with respond within two days. On 08 Feb I sent a third email and went through to DIscovery in Sandton and no one was able to help me. I called I think on 12 February, the consultant put me through to Discovery in Sandton for me to follow up. A good consultant would have offered to follow up on my behalf and call me back with tangible feedback. Instead, they put me through and after holding for 20 minutes without the phone being answered, I dropped the call. On Monday, 17 February I called yet again and got through to Clare-Ann who then put me through to her manager after I said I want to cancel. The gentleman whose name I didn't get promised that my license would be sent to me within 2-3 days. The 2-3 days have now passed and I still don't have anything. Instead I got a response to the email I sent on 08 February saying my license is ready for collection. I am totally disappointed in Team Vitality and want to cancel my membership as well as the money I paid to renew membership plus my 2020 license.