Unbelievable

<p>I am a member of discovery vitality since Early 2016 in September 2016 I changed companies and did a transfer on my medical aid from 1 company to another. My medical aid plan stayed the same. This morning 24.07.2017 i recieved an email from Planet fitness informing me that i am no longer a member of discovery</p> <p> </p> <p>See below letter from Planet fitnes</p> <p>Dear Discovery Vitality member,</p> <p>Planet Fitness has received notice from Discovery Vitality that you are no longer eligible for the discounted Gym Benefit. Please take note that from 2017-07-01, we will debit your account for the full monthly Planet Fitness membership fee unless we receive instruction from Discovery Vitality to re-instate your benefit.</p> <p>If you are no longer with Discovery Vitality, Planet Fitness also offers a variety of affordable membership options and has various other Partner benefits that you could qualify for. Please enquire at your home club about these benefits and we will be happy to migrate your membership onto one of these options.</p> <p>If you are outside of your initial membership term and wish to cancel your membership, you can send a request to the Planet Fitness Customer Service Centre ********** Please note that Planet Fitness requires 30 days notice in order to cancel a membership.</p> <p> </p> <p> </p> <p>I then called Discovery Vitality to ask why my membership was cancelled. I spoke to Gloria, who was very friendly and understanding and willing to assist. She also told she doesnt understand why my membership was cancelled.</p> <p> </p> <p>No one has bothred from vitality to inform me about this cancellation. I did a transfer in September and my vatality has been working all this time until i notice today after i recieved an email from planet fitness. This is disgusting, I have never cancelled my membership. If they decided to cancel it why not notify me? On May 25th i still recieved a gym booster cash back. When i did the transfer in Sept 2016 " if it was cancelled because of transfering from 1 company to another why wait till April 2017 to cancel it? Was i not suppose to be informed of the cancellation?</p> <p> </p> <p>This is really unprofessional and ***********.</p>