Unauthorized Removal from Vitality

Dear Discovery. I would like to know who authorized you to take my daughter of The benefit for Virgin Active. My premium has now went up because of this. Virgin active has advised me that they received this instruction from you. They have escalated this to you on Monday and you needed 2 to 3 working days . It’s now Thursday and I have not received any feedback. I’m am so disappointed with your lack of service and incompetence that I am on the brink of cancelling my membership with you.